[vc_row][vc_column][vc_column_text]<\/p>\n
[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n
The IT Service Management (ITSM) capabilities of the IBM Maximo platform enable organizations to manage their IT operations in a centralized, traceable, and measurable manner. From IT requests and incident management to change processes and asset inventory, it allows you to manage all IT processes through a single platform.<\/p>\n
Instead of fragmented ticketing systems, Excel tracking, and manual approval workflows, it provides a standardized, auditable, and KPI-driven IT management infrastructure.<\/p>\n
[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”2698″ img_size=”full”][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”2697″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]What Can You Manage with Maximo IT?<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text]<\/p>\n \ud83c\udfab Incident & Service Request Management<\/strong><\/p>\n Centralized logging of user requests<\/p>\n<\/li>\n SLA tracking and automatic escalation<\/p>\n<\/li>\n Prioritization and category-based routing<\/p>\n<\/li>\n Self-service portal infrastructure<\/p>\n<\/li>\n<\/ul>\n \ud83d\udd04 Change & Problem Management<\/strong><\/p>\n Change record and approval processes<\/p>\n<\/li>\n Risk and impact analysis<\/p>\n<\/li>\n Root Cause Analysis (RCA) for problems<\/p>\n<\/li>\n ITIL-aligned process management<\/p>\n<\/li>\n<\/ul>\n [\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n \ud83d\udcbb IT Asset & Configuration Management<\/strong><\/p>\n Hardware and software inventory<\/p>\n<\/li>\n CI (Configuration Item) tracking<\/p>\n<\/li>\n License management<\/p>\n<\/li>\n Asset lifecycle management<\/p>\n<\/li>\n<\/ul>\n \ud83d\udcca Performance & KPI Monitoring<\/strong><\/p>\n SLA compliance rate<\/p>\n<\/li>\n Mean Time to Resolution (MTTR)<\/p>\n<\/li>\n Ticket volume analysis<\/p>\n<\/li>\n Team performance reports<\/p>\n<\/li>\n<\/ul>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”136″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]<\/p>\n \u2714 ITIL-aligned process infrastructure Developed with IBM assurance, Maximo has an architecture capable of serving thousands of users in large-scale enterprises.<\/p>\n [\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n Standardization of IT operations<\/p>\n<\/li>\n Transparent and measurable service quality<\/p>\n<\/li>\n Reduction in SLA violations<\/p>\n<\/li>\n Lower operational costs<\/p>\n<\/li>\n Real-time visibility at the management level<\/p>\n<\/li>\n<\/ul>\n Maximo IT is not just a ticketing system; it is a strategic platform that strengthens enterprise IT governance.<\/p>\n [\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n We design our Maximo IT solutions to integrate seamlessly with the following systems:<\/p>\n ERP systems<\/p>\n<\/li>\n Human Resources systems (automatic assignment based on personnel data)<\/p>\n<\/li>\n Time & Attendance (PDKS) systems<\/p>\n<\/li>\n Active Directory \/ LDAP<\/p>\n<\/li>\n Email and SMS notification infrastructures<\/p>\n<\/li>\n<\/ul>\n In addition, on the reporting and analytics side, we provide integrated dashboard solutions with IBM Cognos Analytics.<\/p>\n [\/vc_column_text][\/vc_column][\/vc_row][vc_column][\/vc_column]<\/p>","protected":false},"excerpt":{"rendered":" IBM Maximo IT helps reduce costs and service downtimes through optimized and automated ITIL service management.<\/p>\n","protected":false},"author":1,"featured_media":2645,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,17],"tags":[],"class_list":["post-46","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cozumlerimiz","category-slider"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/posts\/46"}],"collection":[{"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/comments?post=46"}],"version-history":[{"count":111,"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/posts\/46\/revisions"}],"predecessor-version":[{"id":2709,"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/posts\/46\/revisions\/2709"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/media\/2645"}],"wp:attachment":[{"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/media?parent=46"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/categories?post=46"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intesasoft.com\/en\/wp-json\/wp\/v2\/tags?post=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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Why IBM Maximo IT?<\/h2>\n
\u2714 Enterprise-grade security and authorization
\u2714 Advanced workflow engine
\u2714 Mobile access and field support
\u2714 Integration with ERP and other systems<\/p>\nContribution to Your Business Processes<\/h2>\n
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\nOur Integration Expertise<\/h2>\n
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